Track Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

Simply follow the tracking link provided in your dispatch confirmation to view the latest updates on your delivery.

📧 Where is my tracking information?

Your tracking details are sent by email once your order has been dispatched.

If you can't find your tracking email:

• Check your junk/spam folder
• Make sure you're checking the email address used when placing your order
• Please allow some time after dispatch for your tracking information to update

Our UK delivery options include:

Royal Mail Tracked 48
Our standard tracked UK delivery service.

Royal Mail Tracked 24
A faster tracked delivery option.

Royal Mail Special Delivery Guaranteed by 1pm
Our premium option for customers requiring Royal Mail's guaranteed next-working-day service.

Estimated delivery dates are shown at checkout, allowing you to choose the most suitable service for your order.

Tracking information may take some time to update after your order has been dispatched.

If your tracking isn't updating or you have any concerns about your delivery, please contact our Customer Care team and we'll be happy to assist.

If you're having trouble tracking your order, please contact our Customer Care team at support@drpen.co.uk.

Please include:

• Your order number
• Your full name

This helps us locate your order and assist you quickly.