Returns & Refunds

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward and hassle-free returns process.

✅ Returns Policy

Returns are accepted within 30 days of delivery
Items must be:
- ✅ Unused and in original condition
- ✅ Returned with original packaging
Proof of purchase is required

👉 This helps us process your return quickly and efficiently.

📦 How to Return an Item

Contact our Customer Care team to request a return
We will provide full return instructions along with the return address
Carefully package your item and send it back using a tracked service

👉 Using a tracked service is recommended to ensure your return reaches us safely.

💷 Refunds

Once your return is received and inspected, your refund will be processed
Refunds are issued to your original payment method
Please allow 3–5 working days for the refund to appear

💷 Return Costs

Return postage costs are the responsibility of the customer
If your item is faulty, damaged, or incorrect, we will cover the return and resolve the issue promptly

👉 We aim to keep our policy fair, transparent, and easy to follow.

🚫 Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on:

Used items
Opened inks or refills (unless faulty)
Items not in their original condition

⚠ Faulty, Damaged or Incorrect Items

If there’s an issue with your order, please contact us as soon as possible.

We will:

✅ Resolve the issue quickly
✅ Offer a replacement or full refund where appropriate

👉 Photos may be requested to help speed up the process.

📦 Packaging

All returns should be:

Securely packaged to prevent damage in transit
Sent with care to ensure safe handling

❓ Need Help?

Our Customer Care team is always happy to assist and will guide you through the returns process from start to finish.