Privacy & Cookie Policy

This Privacy Policy describes how Dr Pen (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

SECTION 1 – WHAT INFORMATION WE COLLECT

When you make a purchase from our store, we collect personal information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)

This information is used to:

  • Process and deliver your order
  • Communicate with you about your purchase
  • Provide customer support

Browsing Information

When you browse our website, we automatically receive certain information including:

  • IP address
  • Browser type
  • Device information

This helps us:

  • Improve website performance
  • Understand customer behaviour
  • Optimise your browsing experience

Marketing

With your consent, we may send you emails about:

  • New products
  • Special offers
  • Updates

You can opt out at any time.

SECTION 2 – CONSENT

How do we get your consent?

When you provide personal information to:

  • Complete a transaction
  • Place an order
  • Arrange delivery or returns

You consent to us using your information for that purpose.

Withdrawing consent

You may withdraw your consent at any time by contacting us via our Contact Us page.

SECTION 3 – DISCLOSURE

We may disclose your personal information if:

  • Required by law
  • Necessary to protect our rights
  • You violate our Terms & Conditions

SECTION 4 – SHOPIFY

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use.

Your data is stored securely via Shopify’s systems, protected behind secure servers and firewalls.

Payments

All payments are processed securely. Payment data is:

  • Encrypted using SSL technology
  • Handled in accordance with PCI-DSS standards

Your full card details are not stored by us.

SECTION 5 – THIRD-PARTY SERVICES

We use trusted third-party services such as:

  • Payment processors
  • Delivery services (e.g. Royal Mail)
  • Analytics tools

These providers only access your data as necessary to perform their services.

External Links

If you leave our website via a link, we are not responsible for the privacy practices of those sites.

SECTION 6 – SECURITY

We take appropriate measures to protect your information, including:

  • Secure data storage
  • Encryption where applicable
  • Industry-standard safeguards

While we take all reasonable steps, no method of transmission over the internet is 100% secure.

SECTION 7 – COOKIES

We use cookies to:

  • Improve your browsing experience
  • Store cart information
  • Analyse website performance

Examples include:

  • Session cookies (temporary)
  • Cart cookies (store basket items)

You can manage or disable cookies in your browser settings.

SECTION 8 – YOUR RIGHTS (UK GDPR)

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Withdraw consent
  • Lodge a complaint with the ICO

To exercise these rights, please contact us via our Contact Us page.

SECTION 9 – AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your country of residence.

SECTION 10 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.

SECTION 11 – CONTACT INFORMATION

If you would like to:

  • Access, correct, or delete your data
  • Ask a question
  • Make a complaint

Please contact our Customer Care team via our Contact Us page.