Terms & Conditions

This website is operated by Dr Pen. Throughout the site, the terms “we”, “us” and “our” refer to Dr Pen. Dr Pen offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. If you do not agree to all the terms and conditions, you must not use this website.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose or violate any applicable laws (including copyright laws).

You must not transmit any malicious code, viruses, or harmful technology.

A breach or violation of any of the Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

Content you submit (excluding payment information) may be transferred unencrypted across networks. All payment information is securely encrypted.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without express written permission.

SECTION 3 – WEBSITE INFORMATION

We aim to ensure that all information on this website is accurate and up to date. However:

  • Information may occasionally contain errors or omissions
  • Content is provided for general information only
  • Use of the information is at your own risk

We reserve the right to update or change content at any time without notice.

SECTION 4 – PRODUCTS & PRICING

Prices for our products are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per customer or order
  • Refuse or cancel orders at our discretion

Product images and colours are displayed as accurately as possible, but may vary depending on your device.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

All products are subject to our Returns & Refunds Policy.

We do not guarantee that product descriptions, images, or other content are completely error-free, but we aim to correct any inaccuracies promptly.

SECTION 6 – ORDERS & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide accurate, complete, and up-to-date information for all purchases.

If we need to make changes to your order, we will attempt to contact you using the details provided at checkout.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or responsibility.

Use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to third-party websites.

We are not responsible for the content, accuracy, or practices of these external websites.

SECTION 9 – USER COMMENTS & FEEDBACK

If you submit feedback or other materials, you agree that we may use, edit, and publish them without restriction.

You must not submit content that is unlawful, abusive, or violates any rights.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, information on our site may contain errors relating to:

  • Product descriptions
  • Pricing
  • Availability

We reserve the right to correct any errors or cancel orders where necessary.

SECTION 12 – PROHIBITED USES

You must not use this website to:

  • Violate any laws
  • Submit false or misleading information
  • Transmit malicious code
  • Collect personal data without consent
  • Engage in fraudulent activity

We reserve the right to terminate access for any prohibited use.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee that the website will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, Dr Pen shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Dr Pen from any claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

We may suspend or terminate access if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Dr Pen regarding use of the website.

SECTION 18 – GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Your continued use of the website constitutes acceptance of any changes.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms & Conditions, please contact our Customer Care team via our Contact Us page.