Delivery & Returns Policy

Orders placed before 3pm Monday-Friday will be dispatched the same working day.

Weekends and Bank Holidays

Orders placed during weekends or bank holidays will be dispatched the next working day.

Our Delivery Rates

Royal Mail 1st Class (Orders Under £9.99) - £2.00

Royal Mail 1st Class (Orders Over £10.00) - Free

Royal Mail Tracked 24 (Orders Under £48.99) - £5.00

Royal Mail Tracked 24 (Orders Over £49.00) - Free

Royal Mail Special Delivery Guaranteed by 1pm (Next Working Day) - £7.50

Next Day Deliveries 

Royal Mail Special Delivery Guaranteed by 1pm (Next Working Day) option will require a signature on receipt.

Tracking Information

You can track your order regardless of the shipping method selected at checkout by simply visiting - and enter 'Your reference number' (tracking ID) provided in the email/text received from us when your order has been dispatched.

For the Royal Mail Tracked 24 and Royal Mail Special Delivery Guaranteed by 1pm (Next Working Day) options you will be able to see updates via the tracking as your order makes its way through the Royal Mail system.


Items must be returned to us within 14 days of receipt of purchase to be eligible for an exchange/refund. The item must still be re-saleable (As received e.g. in original box/packaging) and returned with proof of purchase. Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item.

E-mail If you are returning a faulty or incorrect item, we shall refund your postage up to the cost of 1st class recorded Royal Mail.

Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number (or require proof of postage). As if the parcel goes missing we will be unable to exchange or refund your order.

Please send all returns to:

Fairhurst Products Limited (Dr Pen)
Unit 3 Balderton Business Park
Hawton Lane
NG24 3GL

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